Hope Felton-Miller November 28, 2017 No Comments

Symbols: Telegraph Your Brand Story

I say, “Swoosh,” and you say…

Nike, of course.

The Nike swoosh is iconic. Recognized by athletes, spectators, and people the world over, the Nike Swoosh is valued at over $26 billion. Business people love to tell the story that this essential corporate asset was created by a graphic design student at Portland State University in 1971 who was paid about $35 (under $300 in 2017) for her work.

From $35 to $26 billion. Not a bad ROI! Read more

Hope Felton-Miller November 2, 2017 No Comments

Enrich Your Brand Story through Sensory Input

Sight, hearing, taste, touch, smell. The five sources of sensory input for humans are powerful tools for marketers. Identifying the sensory stimuli that are either unique to or associated with your brand story can create a strong connection with consumers. Additionally, identifying a sensory cue that is tied to a category, but is currently not being used is a great opportunity for differentiation. If your brand story can own a sensory cue that is exclusively associated with your brand, it will strengthen consumers’ unique relationship with the brand and build brand equity. Read more

Hope Felton-Miller October 16, 2017 No Comments

Archetypes and Brand Story Heroes

The contents of the collective unconscious are archetypes, primordial images that reflect basic patterns that are common to us all, and which have existed universally since the dawn of time.” Carl Jung

Smart brands leverage archetypes in their brand stories. Why? Because they create a meaningful structure or person for us to understand our world, which allows brands to create deep connections with consumers. Plus, archetypes telegraph their meaning to consumers, facilitating quick, high-impact messaging. Read more

Hope Felton-Miller October 2, 2017 No Comments

Build Your Brand Story by Finding Your Cultural Roots

Secondary research sometimes gets a bum rap. Perhaps because it is named “secondary” marketers assume it has less value. Not true! Research that was done for a different purpose is often referred to as secondary (and can cost much less), but the category goes far beyond that. It can include history, art, literature, archeology, anthropology – just about any source except for primary quantitative and qualitative research. So, just because secondary research is done for a purpose other than the one we are working on is not a reason to dismiss it, as secondary research can give fresh, new perspectives to your thinking about your product or category – and your brand story. Read more

Hope Felton-Miller September 29, 2017 No Comments

Discover Your Brand Story for a Competitive Advantage

Marketers are in love with storytelling, and for good reason. Human beings are hardwired to listen to, connect with, learn from – and most importantly, remember – stories.

Just as the brain detects patterns in the visual forms of nature – a face, a figure, a flower – and in sound, so too it detects patterns in information. Stories are recognizable patterns, and in those patterns, we find meaning. We use stories to make sense of our world and to share that understanding with others. They are the signal within the noise,” according to Frank Rose, writing in Wired.

So as marketers, we focus on telling stories in our content marketing, in advertising, in our presentations. But there is one important story that your firm may be neglecting: your brand story. Read more

Angela Williams September 6, 2017 No Comments

How to Uncover Marketing Gold: Understanding and Connecting with Motivations

Motivations are powerful, but are not easy to get people to identify and articulate in marketing research. Because motivations are about unconscious patterns, consumers think, feel and behave in ways that are often automatic and without much thought. However, motivations are always based on very deep and personal values. Depending on the product or service category, or industry, different approaches may be used to pinpoint your customer’s motivations. Read more

Hope Felton-Miller March 6, 2017 No Comments

Pre-work: Qualitative’s Secret Weapon for Deeper Insights

Pre-work is about asking qualitative respondents to do some tasks before the focus group, CLT, or in-depth interview (for both in-person or online methodologies) to gather extra information through a different lens, and of getting respondents “into the space” before the interviews even start. This extra information and different lens often combine to reveal deeper and more interesting insights. Read more

Hope Felton-Miller January 27, 2017 No Comments

What Marketers Should Learn from the 2016 Election: Get Out and Understand ALL Your Customers

Many news sources have written about how the polls failed to predict the results of the recent Presidential Election. (See our summary here.)

In fact, that very failure has marketers questioning themselves and re-evaluating how they approach data and marketing research in their decision-making. The Wall Street Journal summarized this quandary: “In the wake of Donald Trump’s election as U.S. president with a wave of support from middle American voters, advertisers are reflecting on whether they are out of touch with the same people—rural, economically frustrated, elite-distrusting, anti-globalization voters—who propelled the businessman into the White House. Mr. Trump’s rise has them rethinking the way they collect data about consumers, recruit staff and pitch products.” Read more

Hope Felton-Miller January 27, 2017 No Comments

Election Poll “Failure”: Advocating a Balanced Approach to Information

The 2016 Election could have been called the War of the Polls. Even without subsequent misreading by traditional media and social media outlets, poll results were wildly inaccurate, hotly debated, and/or misunderstood.

Polls are conducted by news media, campaigns, academics, and others involved in the business of running elections. In addition to getting information to the candidates about how to sway voters, they are also conducted to create buzz and make news for the pollsters and their sponsors. Polls are neither more nor less than a snapshot in time of how people say they plan to vote, perhaps with some add-on, multiple choice questions.   Read more